Can you tell me if their responce has anything to do with my router?
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
Subject
H&D2SS multiplayer problems, please help!
Discussion Thread
Response (Elaine Wake) 22/03/2007 03.47 AM
Solution:1. Delete all temporary files from your system.
Navigate to C:\Windows\Temp and delete all files in this folder.
Navigate to C:\Documents and Settings\*Your User Name*\Local Settings\Temp and delete all the files in this folder.
You may need to turn on the ability to view hidden files and folders to do this. To do so, double click My Computer, then click Tools and Options. Then click View and select the option to view all hidden files.
Then reboot and try the game again.
2. Close down all background tasks.
To do this click Start, then Run, then type MSCONFIG and click OK. From there click on the tab marked startup.
For Windows XP users click the button marked as Disable All, then click Apply and Close.
For Non Windows XP users, please remove the ticks from all of the boxes apart from the below four and then click Apply and close.
LoadPowerProfile
ScanRegistry
SystemTray
TaskMonitor
Once this has been done, please reboot the computer and then try the game again.
3. Reinstalling the game.
Please uninstall the game, then delete the folder that is left behind. Then reboot the computer, reinstall the game and reboot again. Then install any patches that are available for the game, reboot the computer and then try the game again.
4. Run a thorough Scandisk and Defrag on your computer.
From the Start menu please select and run a thorough Scandisk of your computer's hard disk drive. Then run the Defrag option from the same menu.
Then reboot and try the game again.
5. Update your drivers.
Please ensure that you have downloaded and installed the latest drivers for your video and sound cards available from the website of the card manufacturer.
After checking your dxdiag it is stating :
The file smwdm.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Please could we advise you to install the latest driver for your soundcard, to do this please visit the manufacturers website.
